At Olivia Camera, we are committed to ensuring your satisfaction with our photography equipment, cameras, and lens accessories. Please read our Returns & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Products damaged due to customer misuse or mishandling are not eligible for return.
2. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us within 7 days of delivery at [email protected] with a description and photos of the issue.
- Olivia Camera will review your request and provide instructions for a replacement or refund.
3. Refunds
- Refunds are issued only after the returned item has been received and inspected.
- Refunds may take 5–10 business days to process after approval.
4. Exchanges
- Exchanges are handled on a case-by-case basis. Contact us at [email protected] for assistance.
- If the requested product is not available, a refund may be issued instead.
5. Non-Returnable Items
- Personalized or customized products (if any)
- Items damaged due to improper use, accidents, or unauthorized modifications
6. How to Initiate a Return or Refund
- Email [email protected] with your order number, details of the item, and reason for the return or refund.
- Our support team will provide instructions on how to return your item.
7. Contact Us
For any questions or assistance regarding returns and refunds, contact us at:
Email: [email protected]